Strong Leadership and Resilience for Improved Sales and Sustainable Customer Retention: An Interactive Training for Sales Staff (03149)

Description

Unlock the potential of your sales team and foster long-lasting customer relationships with effective leadership and collaboration between departments. Our one-day, interactive training program for sales professionals is designed to enhance leadership skills and build resilience by teaching participants how to communicate and collaborate efficiently with their support colleagues.

Training content:

Strengthening sales and customer retention through leadership and collaboration:

Understanding the crucial role of leadership in fostering collaboration between sales and support teams

Discover how appreciation and effective communication can improve team dynamics and boost sales performance

Developing empathy and understanding:

• Adopting the perspective of support staff to foster a collaborative environment
• Recognizing and empathizing with the emotional challenges faced by both parties
• Enhancing customer satisfaction through effective communication and leadership:
• Utilizing active listening and appreciative feedback to build rapport
• Motivating and supporting the team during high-pressure situations
• Decision-making and problem-solving as a leader to increase customer satisfaction
• Cultivating resilience and managing stress for sustainable customer loyalty:
• Implementing proven techniques for stress management for individuals and teams
• Developing, nurturing, and maintaining resilience within the support team to foster long-term customer relationships
• Group activities and practical application:
• Engaging in interactive exercises and role-playing scenarios to apply learned concepts in real-world situations
• Receiving constructive feedback and engaging in reflection to improve leadership skills and boost customer satisfaction

Enroll today in our interactive training program and learn how exceptional leadership, resilience, and effective communication can optimize collaboration between sales and support teams. Achieve improved sales performance, heightened customer satisfaction, and long-term customer loyalty by establishing a supportive and efficient work environment.

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Agenda

1. Welcome and Introduction (09:00 - 09:15)

1.1. Introducing participants and trainers

1.2. Briefing on the training program outline

2. Empowering Sales and Customer Retention through Leadership and Collaboration (09:15 - 10:00)

2.1. The role of leadership in fostering collaboration between sales and support teams

2.2. Utilizing appreciation and effective communication to enhance team dynamics

3. Group Activity: Strengthening Collaboration and Communication (10:00 - 10:30)

3.1. Engaging in an interactive exercise to bolster collaboration

3.2. Sharing feedback and reflecting on the experience

Coffee Break (10:30 - 10:45)

4. Cultivating Empathy and Understanding (10:45 - 11:30)

4.1. Embracing the perspective of support staff

4.2. Identifying and comprehending emotional challenges faced by both parties

5. Group Activity: Deepening Empathy and Understanding (11:30 - 12:00)

5.1. Role play to enhance empathy and understanding

5.2. Sharing feedback and reflecting on the experience

Lunch Break (12:00 - 13:00)

6. Effective Communication and Leadership for Higher Customer Satisfaction (13:00 - 13:45)

6.1. Active listening and appreciative feedback

6.2. Motivation and support for the support team in stressful situations

7. Group Activity: Enhancing Communication and Leadership (13:45 - 14:15)

7.1. Exercise to improve communication and leadership skills

7.2. Sharing feedback and reflecting on the experience

Coffee Break (14:15 - 14:30)

8. Promoting Resilience and Managing Stress for Sustainable Customer Retention (14:30 - 15:15)

8.1. Techniques for stress management for oneself and the team

8.2. Building, fostering, and nurturing resilience in the support team

9. Group Activity: Strengthening Resilience and Stress Management (15:15 - 15:45)

9.1. Practical exercise to enhance resilience and stress management

9.2. Sharing feedback and reflecting on the experience

10. Conclusion and Evaluation (15:45 - 16:30)

10.1. Summary of training content

10.2. Feedback and open discussion

10.3. Closing words and farewell