Modul 1: Fundamental Architecture for the Help Desk Role
- Citrix Site Infrastructure and Deployment Models
- The Help Desk Role in the Fundamental Architecture
- Problem Resolution Methodology
Modul 2: Citrix Director and its role in Help Desk Support
- Citrix Director Role and Purpose
- Access to Director for Help Desk Administrators
- Common Director Monitoring Tasks
- Common Help Desk Administrator Troubleshooting Tasks
Modul 3: Providing and Troubleshooting End User Access
- End User Access Overview
- Components between end users and published resources on VDAs
- User Experience
- Support End User Access
Modul 4: Citrix Workspace App
- Workspace App Types
- Deploying Citrix Workspace app
- Pass though Authentication
- Supporting Citrix Workspace App
Modul 5: User Sessions
- FlexCast Architecture
- User Sessions
- App and Desktop Launch Process
- User Profiles
- HDX Technologies
Modul 6: Printing
- Introduction to Printing
- Printing Components Overview
- Supporting Printing